Every item sold by Flick Photo Co® through Studio by Flick Photo Co is made to order and personalized just for you. Because of that, all sales are final, and we're unable to accept returns, exchanges, or cancellations once production has begun.

IF SOMETHING ISN'T RIGHT
We take care with every piece. If your item arrives damaged, defective, or not as ordered, please contact us at [email protected] with your order number and a photo of the issue. We'll review each case and work with you on a resolution.
• Online orders: Contact us within 7 days of delivery.
• Live event orders: Please let our team know on-site during the contracted event service time. For issues found after the event, contact us within 7 days of the event date.

LOST OR DAMAGED IN TRANSIT
If your package is lost or arrives damaged in shipping, contact us within 7 days of the delivery date (or the expected delivery date, if it never arrives). We'll work with the carrier to help resolve it.

If an item needs to be sent back to us, return shipping is the customer's responsibility unless we tell you otherwise.

PLEASE NOTE
• Personalization details (names, dates, spelling, photos) are produced exactly as submitted. If you approved a proof for your order, we produce it as approved. We can't offer remakes for errors in information that was submitted or approved.
• Because engraved and printed items are handmade, slight variations in color, grain, or placement are part of their character and aren't considered defects.

Questions before you order? We're happy to help: [email protected]

Our full Terms & Privacy Policy is available at flickphotoco.com/terms-and-privacy-policy.